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Frequently Asked Questions

Credit Cards
Bank Cards
Mobile Branch
POS Memeber Services
  • Frequently asked questions about credit cards;

    • I want to get an optimum Credit Card, what should I do?

    • I would like to obtain an additional credit card. How can I apply?

    • How can I cancel my additional credit card?

    • How do I replace a broken or damaged card?

    • What should I do when my credit card expires? Do I have to re-apply for a new one?

    • What does the credit card membership fee include?

    • Is it legal to take a credit card membership fee ??

    • What is the credit card membership fee?

    • What is the interest rate for late credit card payments? How is it applied?

    • Where can I withdraw advance cash?

    • What is the commission fee for advance cash?

    • How can I change the credit card extract due date?

    • How can I get my credit card password?

    • How do I convert my Classic Optimum card into a Gold Card?

    • How can I increase my card limit?

    • What is the maximum credit card limit I can have?

    • After what period of unpaid payment will my credit card be deactivated?

    • Why can’t I withdraw with my card although I have a cash limit available?

    • My card is cancelled. Can I still use my existing points?

    • Why do I have default interest in my statement although I paid all my previous statements?

    • What should I do if my credit card gets hacked?

    • What is Optimum Points?

    • How can I use my accumulated optimum points?

    • I receive my account statement late/or not at all. How can I keep a track of my due payments?

    • Where can I use my Optimum card to pay with installments?

    • Can I convert my already made payments into payment by installments?

    • How much do I have to pay if convert my already made payments into payment by installments?

    • My address has changed. How can I get my credit card from the courier delivery company?

    • I would like to receive my account statement online only. What do I have to do?

  • FAQ's about BANK CARDS

    • Does the new Koop24 Visa Electron bank card has a fee?

    • Can Koop24 Visa Electron card be used abroad?

    • Is my bank card open to Internet shopping?

    • What is 3D Secure?

    • I am shopping online but I cannot get my 3D secure password?

    • What is the CVV number that appears on my card information when I shop online?

    • How can I find out my Koop 24 bank card balance?

    • What is my daily cash withdrawal limit with my new Koop24 Visa Electron card?

    • What is my daily shopping limit with my new Koop24 Visa Electron card?

    • I have lost my Visa Electron bank card password. How can I get a new one?

    • Can I withdraw USD via my debit card abroad if I credit my USD current account?

    • Do I have to pay for cash withdrawals made using my Koop24 Visa Electron card?

  • FAQ's about MOBILE BRANCHES

    • What is Koopbank Mobile Branch

    • Who can benefit from Mobile Banking Applications?

    • Who can benefit from the Mobile Branch?

    • How can I get a Mobile Branch password?

    • Do I have to pay anything when I use the Mobile Branch with my phone?

    • Shall I pay additional charges for any transactions made through the Mobile Branch?

    • Can I conduct my mobile banking transactions without downloading Applications on my mobile phone?

    • Where can I get information about Koopbank Mobile Banking?

    • Can I use the Mobile Banking abroad?

    • What happens, if a Call or SMS are received during using Mobile Branch?

    • What is the transaction limit in the Mobile Branch?

  • FAQ's Services for Member Businesses:

    • How can I receive my member business expenditure statements?

    • How can I update my contact and address details?

    • My statements are not delivered regularly / or I do not receive them at all. What can I do??

    • How can I open my POS machine for installment sales?

    • Can I cancel sales via the POS machine?

    • What to do if my POS device doesn't work?

    • What kind of responsibility does the member business accept to inform the customers that they can make credit card payments for the goods and/or services?

    • Is it legal for the member business to add a commission fee to the payments made with a credit card?

    • What are the obligations of the member business regarding payments made by the card?

    • What is the duty of the member business in informing customers about possibility to make pay-ment via bank or credit card?

    • How many years should I keep the payment slips?

    • What kind of cards can I use for sales with installments with the POS device?

    • What is the criteria for the POS-Inactive status?

    • Which GSM operators does your Mobile device work with and how does it work?

    • I don’t know what the working conditions are/ I want to change the work conditions, what can I do ?