Frequently Asked Questions
Frequently asked questions about credit cards;
I want to get an optimum Credit Card, what should I do?
I would like to obtain an additional credit card. How can I apply?
How can I cancel my additional credit card?
How do I replace a broken or damaged card?
What should I do when my credit card expires? Do I have to re-apply for a new one?
What does the credit card membership fee include?
Is it legal to take a credit card membership fee ??
What is the credit card membership fee?
What is the interest rate for late credit card payments? How is it applied?
Where can I withdraw advance cash?
What is the commission fee for advance cash?
How can I change the credit card extract due date?
How can I get my credit card password?
How do I convert my Classic Optimum card into a Gold Card?
How can I increase my card limit?
What is the maximum credit card limit I can have?
After what period of unpaid payment will my credit card be deactivated?
Why can’t I withdraw with my card although I have a cash limit available?
My card is cancelled. Can I still use my existing points?
Why do I have default interest in my statement although I paid all my previous statements?
What should I do if my credit card gets hacked?
What is Optimum Points?
How can I use my accumulated optimum points?
I receive my account statement late/or not at all. How can I keep a track of my due payments?
Where can I use my Optimum card to pay with installments?
Can I convert my already made payments into payment by installments?
How much do I have to pay if convert my already made payments into payment by installments?
My address has changed. How can I get my credit card from the courier delivery company?
I would like to receive my account statement online only. What do I have to do?
FAQ's about BANK CARDS
Does the new Koop24 Visa Electron bank card has a fee?
Can Koop24 Visa Electron card be used abroad?
Is my bank card open to Internet shopping?
What is 3D Secure?
I am shopping online but I cannot get my 3D secure password?
What is the CVV number that appears on my card information when I shop online?
How can I find out my Koop 24 bank card balance?
What is my daily cash withdrawal limit with my new Koop24 Visa Electron card?
What is my daily shopping limit with my new Koop24 Visa Electron card?
I have lost my Visa Electron bank card password. How can I get a new one?
Can I withdraw USD via my debit card abroad if I credit my USD current account?
Do I have to pay for cash withdrawals made using my Koop24 Visa Electron card?
FAQ's about MOBILE BRANCHES
What is Koopbank Mobile Branch
Who can benefit from Mobile Banking Applications?
Who can benefit from the Mobile Branch?
How can I get a Mobile Branch password?
Do I have to pay anything when I use the Mobile Branch with my phone?
Shall I pay additional charges for any transactions made through the Mobile Branch?
Can I conduct my mobile banking transactions without downloading Applications on my mobile phone?
Where can I get information about Koopbank Mobile Banking?
Can I use the Mobile Banking abroad?
What happens, if a Call or SMS are received during using Mobile Branch?
What is the transaction limit in the Mobile Branch?
FAQ's Services for Member Businesses:
How can I receive my member business expenditure statements?
How can I update my contact and address details?
My statements are not delivered regularly / or I do not receive them at all. What can I do??
How can I open my POS machine for installment sales?
Can I cancel sales via the POS machine?
What to do if my POS device doesn't work?
What kind of responsibility does the member business accept to inform the customers that they can make credit card payments for the goods and/or services?
Is it legal for the member business to add a commission fee to the payments made with a credit card?
What are the obligations of the member business regarding payments made by the card?
What is the duty of the member business in informing customers about possibility to make pay-ment via bank or credit card?
How many years should I keep the payment slips?
What kind of cards can I use for sales with installments with the POS device?
What is the criteria for the POS-Inactive status?
Which GSM operators does your Mobile device work with and how does it work?
I don’t know what the working conditions are/ I want to change the work conditions, what can I do ?
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